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| News And Views From Buccaneer | ||||||
| Buccaneer has decided to implement an Installer Appreciation Program. Any time an Installer has a Customer call to compliment a job well done, that installers name will go into a drawing. Every month we will choose one name and issue a Gas Card good for $50 worth of gas. This is our way of letting you know that we do understand the challenges our installers face daily. We also understand that gas prices are ridiculous and we thought this would be a good way to help out. If you have any other ideas or suggestions for our Appreciation Program please e-mail Candy. Please know that we appreciate you and your hard work. |
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Questions continue to arise as to whether or not we are required
to run phone lines for DTV.
The answer is:
YES
That does not mean we have to do it for free. Customers have options:
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| Standard Operating Procedures | ||
| As you all know the world of Satellite installation is changing and in order for our company to stay on top is make sure all installers follow these guidelines: |
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| HOW TO AVOID DTV CHARGEBACKS | ||
| We hear more and more how DTV is going out on service calls and charging back the retailer $100 in every case. Most retailers have absorbed this cost. They cannot continue to do this and are asking us to be responsible for it. There are several ways to avoid this chargeback: |
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| KAKU Dish Installations | ||
| Good News on KAKU/AT-9 Dishes…….If anyone is still having issues with the KAKU dish there is a 5 part video on-line that could help.The link:HERE It is also important for each installer to have a Bird Dog Meter. If you do not already | have one, Buccaneer has set up a great price through P-10. Our price for the Bird Dog Meter is $379.99. If you would like to order one call Daryl at 1-866-813-1511 ext 3053. Let him know you are ordering this under the Buccaneer account number: BC024. We also have special pricing set up with them on materials as well. |
Again just call Daryl and order under our account number
and you will receive HSP pricing on materials.
These are some of the ways Buccaneer is trying
to support our technicians by getting better pricing on materials.
Remember to always use DTV approved materials as well as compression fittings. |
| NEW RETAILERS ON BOARD | ||
| This year has brought on a lot of new changes in our industry. We are excited to announce that we have signed on several new retailers. DirectSat TV Digital Station Satellite AV | American Satellite Digital Direct TV We look forward to seeing a lot more work generated from these clients. Anything you can do to make them feel welcome would be great. | Please watch for these work orders and familiarize yourself with the paperwork that each client is requesting. As you know each client requires something different where the paperwork is concerned. Please make sure EVERYTHING is filled out properly. |
| Installer Of The Month | ||||
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Andy has worked with us for a long time now. This installer will do whatever it takes to make sure his customers are happy. Every single QC call have given him an installer rating of 10. Andy will always go above and beyond to make sure everyone is completely satisfied. We never get complaints or service calls. |
Thanks Andy!!!!!! A check for $50 towards gas will be on its way to you! |
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| How Can We Improve Our Services? | ||
| There is always something else we can do to improve our service. One of the service items our company is now giving clients is a program designed to ensure customers send back unwanted or un-activated receivers. This is a huge liability for our clients and they welcome our help. If all installers make sure they call us if a customer is downgrading for any reason…... | We will put in a status call “ Complete with Downgrade” These are customers we know need to get their equipment back. Some retailers will not pay for the installation until the un-activated receiver is returned. This will help us to speed up this process. It would help us a lot as well if installers would make sure the customers | understand that they must ship back the receiver to their retailer. We have introduced this program to some of our new retailers and we have gotten a lot of positive feedback regarding this program If you have any ideas on ways we can improve our service e-mail: candy@buccaneersatellite.com |
| COMPLIMENTS FROM CUSTOMERS | ||
| Our customer compliment today is for Mike Breaux in Orlando, Florida. As you well know customers are great at complaining but very rarely do they call just say our installer did a great job. So when they do call us we like to let everyone know. This particular customer just called in to say that Mike did a great job |
and was very courteous. He spent time showing him how to use
the system and made sure everything was neat and clean before he left. Another customer called in today to say how impressed they were with Jay Lamar in Missouri. Customer stated even though he could not get her a line of sight because |
of trees she truly felt he tried everything possible. She said Jay was very courteous and explained to her exactly why she could not get DTV. He repacked the system for her to send back. Way to go guys! It always pays to go the extra mile! |
| NOTES FROM CLIENTS | ||
We continue to ask our clients if they have any messages that they wish to convey to our installers. Here are some of the comments:
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Make sure you close out your work orders properly. |
KEEP UP THE GOOD WORK~IT IS APPRECIATED! |
